I recently purchased the Thrive and on the 3rd use was faced with a request
for a Pin I did not set. Went online to search for an answer and found no
solutions to reset password or tablet when one couldn't get past the pin
screen. Well the wonderful tech at Toshiba gave me the answer and I want to
share it with those who are in my position.
- Turn off tablet
- Press and hold the "+" on the volume key
- While continuing to hold the "+" volume key, press and hold the power
button
- Tablet will start (and let go of both buttons at this time) and will give
your 3 Icons. Using the volume key, select the middle Icon of the box with the
arrow coming out of it. The power button is used as the "enter" key
- On the next screen, arrow down to the wipe data/user info clean and factory
default and hit the power button. PLEASE NOTE, THIS WILL WIPE OUT ALL SETTINGS
AND INFORMATION YOU HAD ON THE TABLET.
- On the next screen, select Yes for wiping all info and restore to
factory.
- Once this is done, select reboot and you will be brought to the initial set
up.
The factory reset was not a big deal to me since I had not stored any data on
it. Back up to all data, whether it is on the tablet, laptop or PC is always
recommended should you ever have to take such drastic steps to access your
tablet without having to ship it back or take it to a shop for
reset.