Missing color option for printing via WiFi on HP OfficeJet 3830

From https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Missing-color-option-for-printing-via-WiFi-on-HP-OfficeJet/m-p/7346236/thread-id/173716/highlight/false#M173836

‎12-19-2019 07:25 PM

Product: OfficeJet 3830

Operating System: Microsoft Windows 10 (64-bit)

My printer Officejet 3830 (model K7V40A) no longer prints in color over WiFi. The option to choose in printing preferences between Monochrome or Color is completely missing. This setting appears to have vanished after some Microsoft Updates within the past few months. I normally use monochrome and can't ascertain exactly which MS patch started the issue.

If I go to a USB connection, it appears again

Here's the list of things I've tried with NO success multiple times.

I've run HP Print and Scan Doctor
Uninstalled at root level and loaded latest HP software per these prior posts
I've tried changing it from USB to wireless connection https://support.hp.com/in-en/document/c03418489 to see if it would resolve, and no luck

Missing color option for printing via WiFi on HP OfficeJet 3830

‎Woo Hoo

Contacted HP Phone support. Wasn't on hold very long and she resolved the issue quickly. While my printer warranty was expired, I am under the instant ink plan and HP waived any fees for troubleshooting ($19.95).

I am not sure why this worked but they added a printer via IP address instead of the other methods. You can get the IP address from the printer display screen under settings or print out a windows printer test page.

and now I have the monochrome/color options. Woo Hoo

Add a printer via settings/control panel

Ignore any printer found and select 'The printer that I want isn't listed'

Add a printer using tcp/ip address or hostname

Change device type to TCP/IP Device (versus autodetect)

Use the driver currently installed.

Then just follow the remaining screens (to share or not to share, print test page, finish)